Metex Heat Treating Ltd. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Metex Heat Treating Ltd. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Metex Heat Treating Ltd. is committed to complying with both the Ontario Human Rights Code and the AODA.
Metex Heat Treating Ltd. is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
We will work with the person with a disability to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Metex Heat Treating Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Metex Heat Treating Ltd. will provide accessible customer service training to:
Staff will be trained on accessible customer service as soon as practicable after being hired.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
Metex Heat Treating Ltd. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers will be notified of how to provide feedback in the following ways:
Customers who wish to provide feedback on the way Metex Heat Treating Ltd. provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
All feedback, including complaints, will be handled in the following manner:
Feedback is sent to the GM, President, and Office Staff
Customers can expect to hear back in 3 days.
Metex Heat Treating Ltd. will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Metex Heat Treating Ltd. will notify the public that documents related to accessible customer service, are available upon request by posting a notice in the following location(s)/way(s):
Metex’s website
Metex Heat Treating will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Any policies of Metex Heat Treating Ltd. that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Updated: June 24, 2021
Published: December 29, 2015